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Common Questions


Copyright © 2013 ACS Technologies Group, Inc. All rights reserved.

 

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21 Comments

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  1. Jul 22, 2011

    Beth McKee

    Is there an update email list we can join to be notified when OnDemand Mac Client will be compatible with Lion?

    1. Jul 25, 2011

      Jamie Durant

      Sorry for the delay, Beth, I've been out of the office. I'm looking into it and hope to have an answer for you soon. I'll keep you posted. Thanks for asking!

    2. Jul 25, 2011

      Jamie Durant

      Beth, if you can email me with your site number, we'll get you added to the list. My email address is jamie.durant@acstechnologies.com. Thanks for contacting us.

      1. Mar 13, 2012

        Anonymous

        Hello Jamie,

        I am looking for information on the compatibility of ASC OnDemand Mac Client with Lion as well.  Is there any update on this?  My email address is alicia.turner@me.com.  I can send my site number when I hear from you.

        Thanks,

        Alicia Turner

        Covenant of Faith Church

      2. Mar 13, 2012

        Anonymous

        Hi Jamie,

        Alicia again.  I re-downloaded the OnDemand Client for Mac and everything is working fine.  No need to respond.  Thanks!!!

        Alicia 

        1. Mar 14, 2012

          Jamie Durant

          Thanks for letting me know, Alicia.

  2. Jul 25, 2011

    Micah Felber

    I'm helping the secretaries at our church transition to Mac computers. There is a limited time free upgrade to Lion for recently purchased apple computers. Any chance the updated ACS software will be available before the end of the month? Mega brownie points are awarded for a native Mac application.

    1. Jul 25, 2011

      Micah Felber

      (Memory requirements, stability issues, compatibility issues, and ease of use are all motivations to move away from X11).

      1. Jul 26, 2011

        Jamie Durant

        Micah, we fully understand the desire and reasons to move to Lion on the Mac and want to be able to help you to make that move as soon as possible. However, we don't currently see this as a possibility by the end of this month (July). We are looking at a target date in mid-August as the best case scenario at this time. We will notify you if anything changes, as soon as possible, via an OnDemand message.

      2. Jul 26, 2011

        Jamie Durant

        Micah, could you please contact me with your site number so we can add you to the list of Mac OnDemand clients waiting for this update? Thanks!

        1. Jul 29, 2011

          Micah Felber

          Hey Jamie, Our site number is 1626. Will be delighted to see the new application! Thanks.

          1. Jul 29, 2011

            Jamie Durant

            Thanks a lot, Micah. You're now on the list. Did you see the update message at the top of the page? It is possible download the Lion upgrade without installing.

  3. Aug 01, 2012

    Anonymous

    Site 105487 - would love to be notified also. Thanks!

    -Steve

    Trinity Church

    Greenwich, CT

  4. Aug 27, 2012

    Shelley Rappe

    I have text messaging enabled.  However I am not able to text message anyone in my groups.  Please help

     

  5. Aug 28, 2012

    Sammie Lynch

    Hello Shelley, in Access ACS text messaging is controlled by security. You will want to make sure that Text Messaging security bit is set to allow for the desired user profile. Also will want to make sure that other members in your group have also set themselves up for texting.

  6. Oct 02, 2012

    Anonymous

    I have acs ondemand on my mac but it keeps asking for a server address. Can you help?

    Monica

    1. Oct 03, 2012

      Kelli Brannen

      Hi Monica!

      Uninstall and reinstall OnDemand on your Mac and you should get the log in window. Give us a call at 1-800-669-2509 if you are still experiencing any trouble.

  7. Oct 31, 2012

    John Harper

    Is there a way to change the stock sizes within ACS OnDemand for a Zebra printer GX420D?

     

    1. Nov 09, 2012

      Kelli Brannen

      Hi John,

      Are you referring to label sizes?

      1. Nov 12, 2012

        John Harper

        Yes I am referring to label sizes.  I can keep in line with the general size but would like to you a different label that is more cost efficient.  Problem is the labels I would like to use print landscape and not portrait.  

        1. Nov 13, 2012

          Kelli Brannen

          Hi John!

          The label size that we recommend prints in landscape as well.