You can modify the text of a predefined letter; however, it is not recommended. Instead, create a copy and modify the copy to ensure that future upgrades do not overwrite your changes. If you do make changes to a predefined letter and you want the original letter back, click Reload Default Text.
The letter editor is similar to other word processors. You can change fonts, insert tabs, images, and bulleted lists, center, left or right justify, and perform spell-check.
You can also insert program fields. To see a list of available fields, click Insert Field. First, click a right triangle to display the list of fields within a section. If you are unsure which fields to insert, right-click a field to see a brief description.