Contents

Problem


When trying to add or editing pledges, this error displays: 

"DBISam Engine Error 8961 corrupt header information in the table or backup file awcbpledge."

Products affected: Contributions

Versions affected: Any

Solution


The table awcbpledge is corrupt. Perform a People Suite backup, then repair the table. 

Power surges, network issues, and hardware failure can contribute to data corruption. To fix this, you can repair your DBISam tables.

Since this could result in data loss, make a backup of either the People or Financial Suite (depending on where the error displays) before repairing tables. In addition, everyone in your organization must exit ACS.

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DBISam tables have 3 files, .acsdat (data), .acsidx (index) and .acsblb (memo).

When a DBISam table is rebuilt in table maintenance, the original table is backed up. The backup of the original table has the extensions .acsibk, .acsbk and .acsdbk.

Note

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The Windows instructions in the following procedures are for Windows 8.1.

 To perform a people backup
  1. Make sure all ACS users are logged out of all ACS Desktop Products before performing the backup.
  2. On the Windows desktop, click the Start button  in the lower-left corner of the screen. The Start screen displays.
  3. Click the arrow button . The Apps view displays.
  4. Click Utility Manager. The ACS Technologies - Utility Manager window displays.
  5. Click ACS Backup, then log in using your ACS user name and password.
  6. Under Data Options, select People Data Backup.
  7. Optional: Under Additional Options, select Verify Backup.
  8. Under Configuration, note the Backup Destination Directory. To change the location, click Lookup .
  9. Click Backup
  10. In the Select Datasets window, clear any datasets you do not want to back up. We recommend backing up all datasets in each backup in case your data needs to be repaired, but if you include pictures, the backup may be very large.

  11. Click OK.

Note

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If you use ACS OnDemand, log into OnDemand as an administrator to make a backup.

 To perform a financial backup
 
  1. Make sure all ACS users are logged out of all ACS Desktop Products before performing the backup.
  2. On the Windows desktop, click the Start button  in the lower-left corner of the screen. The Start screen displays.
  3. Click the arrow button . The Apps view displays.
  4. Click Utility Manager. The ACS Technologies - Utility Manager window displays.
  5. Click ACS Backup, and log in using your ACS user name and password.
  6. Under Data Options, select Financial Data Backup.
  7. Optional: Under Additional Options, select Verify Backup.
  8. Under Configuration, note the Backup Destination Directory. To change the location, click Lookup .
  9. Click Backup
  10. In the Select Datasets window, clear any datasets you do not want to back up, then click OK.

Note

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If you use ACS OnDemand, log into OnDemand as an administrator to make a backup.

 To verify and repair corrupt DBISam tables
  1. On the Windows desktop, click the Start button  in the lower-left corner of the screen. The Start screen displays.
  2. Click the arrow button . The Apps view displays.
  3. Click Utility Manager. The ACS Technologies - Utility Manager window displays.
  4. Click Table Maintenance
  5. Enter your ACS user name and password, then click OK
  6. Under Tables, select PeopleFinancials or System.
  7. If you use multiple People or Financial datasets,select the appropriate datasets to repair.
  8. Click Repair All Tables. If you need to repair a single table, locate and select the table, then click Repair Table
  9. If a confirmation message displays, click Yes to continue, then click OK.
  10. At the end of the process, the system displays a list of the repaired tables. To print this list, click File, then Print.
  11. Click Close, then Exit.