Most organizations choose to use a combination of assisted and self check-in stations. The combination of stations depends on the needs of your congregation and the layout of your facilities. Take some time to consider how your members, volunteers, and staff will identify or locate members in Checkpoint; names, phone numbers, assigned pager numbers, bar codes, and/or biometrics.
As a general rule, manned stations should face staff, and unmanned stations should face members.
Assisted check-in stations are manned stations set up to help first-time attendees, guests, or anyone who needs help checking in at your organization. With assisted check-in, a trained volunteer or staff member can quickly determine attendees' needs, enter the appropriate information into Checkpoint, print the appropriate badges, and point the attendees in the right direction.
To further help your visitors, have volunteers available to escort your guests through the check-in/drop-off process and answer any questions they may have.
For First-time Attendees
To speed up data entry, have first-time attendees complete a paper form with the information you want to track in ACS. Then, enter their names and other information required to create a record in Checkpoint.
When things quiet down, open People and use the paper form to enter the rest of the information.
The Check In/Out process of Checkpoint is designed for assisted check-in stations manned by staff or volunteers. These users will need training to familiarize themselves with the program.
Because Check In/Out is only accessible through the full ACS installation, your users can have full access to all of your ACS modules and data. For example, you can use the Find Person process to search records in the People module or add a new family or individual just as you would in ACS People. However, you can limit the access of your users by limiting their user account rights.
Other benefits of Check In/Out include:
- Checking in one-time visitors.
- Adding and editing special notes to print on security badges.
- Reprinting parent badges. You can reprint parent badges by entering the family name in the Check In/Out window and then selecting which badges you want to print.
- Viewing session statistics, which provides a summary of who signed into which sessions.
Self Check-in stations are unmanned stations normally used by members who are familiar with the check-in process and don't need assistance. When you first introduce self check-in stations, make sure you have trained volunteers on hand to instruct members how to use them. Once members are comfortable, you could post a quick-reference instruction card at each station. When Checkpoint is in place and your members are familiar with it, most of your regular attendees will probably be able to use a self check-in station.
Checkpoint has a kiosk mode that is designed for self check-in. It features a user-friendly interface and has limited access to the ACS database. Self check-in stations are designed for members and regular attendees who are already in your ACS database and know how to use the kiosk to check-in. Many organizations find that touchscreen monitors are ideal for self check-in stations.
Express Check In/Out
Express Check In/Out is simpler and ideal for self check-in kiosks. It's specially designed to work with touchscreen monitors, and it is easier for members to use. Other benefits of Express Check In/Out include:
- Users need little to no training.
- You can implement user-friendly touchscreen monitors.
- Users have limited ability to add a family or individual.
- Visual appeal – you can customize colors and background image.