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If you entered a payment in error and have not posted it, you can delete the payment. Deleting a payment reverses the effects of the payment and marks any applicable invoices as unpaid.

If you need to delete multiple payments, press CTRL and click on each payment that you want to delete to select the payment for deletion.

If any selected payment was posted and cannot be deleted, Accounts Receivable skips the record. You cannot delete posted payments - you must void them. To learn more about this, see Voiding Payments in Accounts Receivable.

 To Delete Payments
  1. Under Manage Records, click the Transactions tab.
  2. In the drop-down list, select Accounts Receivable Payments and click Go .
  3. Click Add/Edit Payments.
  4. Select the payment you want to delete and click Delete. To delete multiple payments, press CTRL and select each payment that you want to delete.

    Tip

    You may need to filter by the customer's name or select All Users and All Periods under Posting Period. To learn more about this, see Filtering Payments.

  5. When the confirmation message displays, click OK.