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Reinstalling the terminal server version of ACS consists of backing up your data, uninstalling ACS, installing ACS, then restoring your data.

Note

When installing ACS on a Windows 8® operating system, make sure that the Desktop Icons option is selected.

 To back up your ACS data
  1. Close all other ACS programs. If any other user is currently logged in to ACS, data files may not back up properly.
  2. Open the ACS Backup utility.
    a.) Windows 7: On your Windows desktop, click the Start button  in the lower-left corner of the screen. The Start menu displays. Click All Programs > ACS Technologies > ACS Tools > ACS Backup.
    b.) Windows 8.1: On the Windows desktop, click the Start button  in the lower-left corner of the screen. The Start screen displays. Click the arrow button . The Apps view displays. In the ACS Technologies section, click ACS Backup.
    c.) Windows 10: On the Windows desktop, click the Start button  in the lower-left corner of the screen. The Start menu displays. Scroll to the ACS Technologies section, and click ACS Backup.


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  3. Enter your user name and password and click OK.
  4. Under Data Options, select the backup that you want to perform.
  5. Under Additional Options, make the appropriate selections.
  6. Verify the backup destination. If necessary, click Lookup to select a different location. For security reasons, you cannot back up to the WINACS or ACSNET folders, and ACS OnDemand users must back up files to the S:\ACS_Backups folder.
  7. If you are backing up to a zip disk or a flash drive, insert the disk or drive.
  8. Click Backup.
  9. If you selected to change the filename, enter a filename and click OK.
  10. Optional: When the backup is finished, click Print History to view or print the Backup/Restore Log report.

 To uninstall an ACS workstation
  1. Open Uninstall ACS Workstation.
    a.) Windows 7: On your Windows desktop, click the Start button  in the lower-left corner of the screen. The Start menu displays. Click All Programs > ACS Technologies > Uninstall ACS Workstation.
    b.) Windows 8.1: On the Windows desktop, click the Start button  in the lower-left corner of the screen. The Start screen displays. Click the arrow button . The Apps view displays. In the ACS Technologies section, click Uninstall ACS Workstation.
    c.) Windows 10: On the Windows desktop, click the Start button  in the lower-left corner of the screen. The Start menu displays. Scroll to the ACS Technologies section, and click Uninstall ACS Workstation.

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  2. Enter the password that displays exactly as it appears, and click Uninstall.
  3. Follow the instructions as they display.
  4. After the uninstall is complete, restart your computer.

 To install the terminal server version of ACS
  1. Visit the Downloads page of the ACS Client Portal to download ACS, and sign in with your Email, Site Number, and PIN. Contact ACS Support at 1-800-669-2509 if you need this information.
  2. Select the current version of ACS. Click Download, and save the file to your computer.
  3. Double-click the .exe file you saved and click Run.
  4. Follow the instructions on your screen.

 To restore a backup
  1. Open the ACS Backup utility.
    a.) Windows 7: On your Windows desktop, click the Start button  in the lower-left corner of the screen. The Start menu displays. Click All Programs > ACS Technologies > ACS Tools > ACS Backup.
    b.) Windows 8.1: On the Windows desktop, click the Start button  in the lower-left corner of the screen. The Start screen displays. Click the arrow button . The Apps view displays. In the ACS Technologies section, click ACS Backup.
    c.) Windows 10: On the Windows desktop, click the Start button  in the lower-left corner of the screen. The Start menu displays. Scroll to the ACS Technologies section, and click ACS Backup.


    Link
  2. Enter your user name and password and click OK.
  3. Click Restore.
  4. Select the backup file that you want to restore and click Open.
  5. Select the datasets that you want to restore and click OK.