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Problem


The Miscellaneous Revenue account in General Ledger is not balanced with the Unapplied Payments Report.

Products affected: Accounts Receivable

Versions affected: Any

Solution


Here are some reasons why the account and report balances differ:

  • If on a Cash basis, Payment credits do not affect General Ledger but will appear on the Accounts Receivable report.
  • If the payment is from a prior year it will not be reflected in the account due to Revenue accounts closing out at the end of the year.
  • Transactions from other modules have affected the account. (i.e: Refund check was written out of the account and it should have affected a different revenue account.)