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Problem


Some Extend users forgot their passwords or receive an error that the user name and password are not found when trying to log into the Administrative Site.


Products affected: Extend

Versions affected: Any

Solution


Make sure you are using the correct password. All passwords for Extend are case sensitive. If your password includes numbers, make sure your Num Lock key is activated on the keyboard.

If you are unsure of your password or would like your password emailed to you, on the login page, click Forgot your Password.