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The following is a list of frequently asked questions about transcripts:

What must be done before information will display on the transcripts?

You must run Update Permanent Records before information will display on the transcripts.

What do you need to check if a student transcript doesn't display after you run Update Permanent Records?

Verify the student is active.

What do you need to check if a class doesn't display on the transcripts or in permanent records?

Verify the class is active. On the class record, click the Subjects tab and ensure Ungraded check box is clear.

How can you display only the term you want on the Transcript?

Select Reports, Grades, Student Transcript, or Student Transcript Detail. Under Available Terms, select the term you want and move it to Selected Term.

What do you need to check if you preview the transcript and it displays a blank page?

On the Additional tab, verify if any information is in Graduation Date, Overall Credits Earned, Overall GPA, or Overall Average. If the graduation date is on the Additional tab but not on the student’s record, no information will display.

Where should you check after you have run Update Permanent Records, but don't see a student term?

Select Tools > Options > School Information and see if a Term Description is entered.

When you go into Permanent Records and edit a term, for one class the box isn't selected to display or calculate on transcripts. What must you do so it'll display without editing each student’s record?

On the Home screen, select Classes. Edit the class, and click the Subjects tab. Select the Include in Transcript check box. You'll need to refresh the class. To do so, click the Subjects tab then Post Grades. Then, on the toolbar, click Refresh. Close Post Grades and Classes. On the Home screen, click Calculate Grades then click Update Permanent Records.

What do you need to do if the Credit Earned displays for the year but needs to display for the semester?

Select Classes, and then edit the appropriate class. Click the Subjects tab. Under *Earn Credits Based On*, select Semester/Quarter. Click Post Grades, and then Refresh. On the Home screen, click Calculate Grades then click Update Permanent Records.

Under Permanent Records on the Transcript tab, where is the Transcript Summary information gathered from?

The Transcript Summary information is gathered from Transcript Detail Information.

Under Transcript Summary, is the class rank gathered from the system?

Yes.

What displays on the Transcript Summary?

The following displays on the Transcript Summary:

  • Graduation Date — This pulls from the student record.
  • Class Rank — This information is required.
  • Active Term — This pulls form School Information.
  • Overall Credits Earned — This is calculated from Permanent Records.
  • Overall Credits Taken — This is calculated from Permanent Records.
  • Overall GPA — This is calculated from Permanent Records.
  • Overall Average — This is calculated from Permanent Records.