Problem


Some users LiveStor jobs do not run on schedule.

Products affected: LiveStor

Versions affected: Any

Solution


The computer may be hibernating, in stand by status, or the network user is not currently logged in.

In the Control Panel, disable the hibernation or standby status, along with the password prompt on the screensaver. Then, be sure the network user that LiveStor was installed for is logged into the computer.

 To disable hibernation
  1. Go to Start > Settings > Control Panel..
  2. Double-click Power Options.
  3. On the Hibernation tab, clear Enable Hibernation.
  4. Click Apply.
 To disable standby
  1. Go to Start > Settings > Control Panel.
  2. Double-click Power Options.
  3. On the Power Schemes tab, under System Standby, select Never.
  4. Click Apply.
 To disable the screen saver password prompt

Before disabling the password prompt, remember the potential consequences. Under certain circumstances, the security provided by this inconvenience should be considered benefit enough to cope with it. This prevents anyone from walking up to your computer and accessing your data. If this is a home PC, that might not be of any concern. In small business environments where data is shared amongst everyone anyway, it's also probably not of much concern other than for certain staff that have access to data like payroll that is confidential.

If this is a computer in a business with a server, chances are pretty good it's in a Microsoft Active Directory domain. At a very basic level, Active Directory puts all computers at a business within an organizational structure that centralizes resources and authentication (verifying your user name and password), affording greater security, flexibility and control. One feature of Active Directory is the use of Group Policies which allow administrators to define what users can and cannot do with their machines, including mandatory configuration settings.

You can configure Group Policies so users cannot modify screen saver settings, including the time to wait before activating the screen saver and if users can disable password protection. Under these circumstances, even if you can disable the password protection, it may get enabled again, and you cannot do anything about (unless you're the server administrator). Also in a business environment, be mindful of any company policies that require password protected screen savers, even if it's not mandated through Group Policy or similar technical controls.

 

  1. Go to Start > Settings > Control Panel.
  2. Double-click Display.
  3. On the Screen Saver tab, clear On resume, password protect.
  4. Click Apply.