Problem


When trying to install or update LiveStor, this error displays:

"service is unreachable"

Products affected: LiveStor

Versions affected: Any

Solution


The Network Technician should check the firewall and port settings. 

You can usually resolve this by allowing access to ports 21 (FTP) and 80 (HTTPS) within the Windows Firewall and/or 3rd party antivirus protection program.