You can use refunds to return money to a parishioner due to hardship, cancellation of a fee, or another reason. There are two activity types:
In the Fund Setup window, in the navigation pane, click Fund Activities. Create an activity with the function Refund.
A simple refund doesn't involve a charge or recurring charge. It's a return of a portion of past contributions.
For example, a family suffers a hardship and asks the parish for assistance. Because there are no charges involved, you can post an entry in the family's Rates/History/Keywds window, then post the refund. The refunded amount is subtracted from the amount paid in the Recap/Totals window.
A one-time charge is a fee or other charge that's not recurring, such as a late fee or registration fee. If the fee has been paid but needs to be refunded, refunding the fee brings back the charge. An additional entry is needed to correct the charge.
For example, if a family paid the bus fee for their child’s field trip, and the trip was canceled, the family is entitled to a refund of the fee.
Refunding a payment that's part of a recurring charge is handled differently than a one-time charge. For a recurring charge, you must post the refund, but you shouldn't change the amount due to zero. Because this is a recurring charge, the family is still obligated to pay the amount for the time period.
If you need to refund money and stop the pledge, you must post the refund and change the rate to zero, effective on the date of the last fully-paid period. For example, a family pledges $100 per month for one year. It's March, but they paid through April, and because they're leaving the parish, they requested a refund of April’s payment.
To post a rate change, click Change Rate/Total, and set the new rate to 0. Enter the month the family requested a refund for.
The rate and total values change to reflect the new settings, and the Recap/Totals window displays the updated totals.