When an employee leaves your organization, we recommend removing the user’s name and password from the program. On the Administration tab, click Users & Passwords.
Occasionally, a security administrator forgets the administrator password or some other emergency occurs, and you need to disable passwords to enter the program. Ideally, another security administrator can enter the program and reset the password.
If this isn't an option, use the Rescue program on the installation CD. It contains an option to disable passwords. You can then enter the program, change the passwords, and enable user security again. Use the Rescue program as a last resort.
On your keyboard, hold the Windows® key and press R.
The Windows key is located to the left of the space bar.