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When you cannot open your PDS program in the usual way, you can use the Rescue program to back up, restore, and run the Test and Fix utilities. You can also use the Rescue program to erase data files and disable passwords.

Note

Use the Rescue program as a last resort for password information. If there are other security administrators, ask them to set up another password for you.

   

Before you use the Rescue program, exit all open programs on your computer. All other users must exit the PDS program before you continue.

  

 To use the rescue program
  1. From either your PDS program CD or your local installation directory, double-click and run the Setup.exe file.
  2. To open the Rescue program, click the red cross in the bottom left of the Setup window.
  3. When you're ready to run the Rescue program, click Next.
  4. Select your program, and click OK.

Disable Passwords

You can disable all passwords if, for example, the security administrator has forgotten his or her password or an error prevents the program from starting correctly. This process doesn't delete user settings or passwords, but it disables the requirement of providing a name or password when entering the program.

  

 To disable passwords
  1. In the Rescue Program dialog box, click the Disable Passwords tab.
  2. Verify or enter the path for the data folder.
  3. Click Disable Passwords.

Test Program

When you can't run the Test Program process normally within the program, you can use it through the Rescue Program.

  

 To test the program
  1. In the Rescue Program dialog box, click the Test Program tab.
  2. Verify or enter the path for the data folder.
  3. Click Test the Program(s).
  4. If problems are found, see the next procedure to resolve them.

   

 To resolve problems found when testing the program
  1. Click Close, and exit the entire program. If you use a multiuser system, all other users must exit the program.
  2. Close all other programs running on the computer.
  3. Use the Microsoft® Check Disk utility to check your computer's hard drive for errors.

    Warning

    If hard drive errors are found, immediately contact your computer technician. Otherwise, continue to step 3.

  4. Make a backup of your data to new storage media.
  5. Reinstall the most recent version of the program.
  6. After the program is reinstalled, open it and retest it.
  7. Once the Test the Program process passes without errors, run the Fix Data Discrepancies process to verify that your data is correct.

Fix Data

When you can't run the Fix Data process normally within the program, you can use it through the Rescue Program.

  

 To fix data
  1. In the Rescue Program dialog box, click the Fix Data tab.
  2. Verify or enter the path for the data folder.
  3. Click Fix Damaged Data.

Backup

If data discrepancies prevent the program from starting normally and you can't correct the problem with the Rescue Program's Fix Data process, use the Backup process to make a copy of your existing data.

  

 To back up data
  1. In the Rescue Program dialog box, click the Backup tab.
  2. Verify or enter the path for the data folder.
  3. Click Back Up Current Data.
  4. Select the backup method, and select the drive where you want to store the backup.
  5. Click Start Backup.

Restore

If data discrepancies prevent the program from starting normally and you can't correct the problem with the Rescue Program's Fix Data process, use the Restore process to restore data from a prior backup.

  

 To restore data
  1. In the Rescue Program dialog box, click the Restore tab.
  2. Verify or enter the path for the data folder, then click Restore Old Data.
  3. Select the backup file that you want to restore, and click Next.
  4. To restore data, click Start Restore.

Erase Data Files

You can set up an empty data file, convert data from an old file, or restore from a prior backup.

Warning

Use this command only as a last resort.



 To erase data files
  1. In the Rescue Program dialog box, click the Erase Data Files tab.
  2. Verify or enter the path for the data folder.
  3. Make your selections.
    • Keep License — Keep your program license information after erasing data files. If you don't select this option, you must enter the license information again, including the registration code, when the program opens.
    • Erase Files from Clipart — Erase clipart files from the Clipart folder located inside the Data folder. These files must be erased before reconverting from the old data file and should be erased if you have data discrepancies.
    • Erase Files from Reports — Erase report files from the Reports folders, including easy and custom reports. These files must be erased before reconverting from the old data file and should be erased if you have data discrepancies.
  4. Click Erase Data Files.

SQL

Structured Query Language (SQL) is commonly used in database programs to get to raw data files.

Warning

PDS is not responsible for any data changes made when you use this utility. It's provided solely for individuals who are familiar with database manipulation with SQL and need to correct an error in the data or run a specific query.



 To structure query language
  1. In the Rescue Program dialog box, click the SQL tab.
  2. Verify or enter the path for the data folder.
  3. Enter the SQL statement, and click Exec to execute the changes made to the data fields.
  4. Click Open to process the query and display the results.
  5. Click Save Results to save the results in a Comma-Separated Value (.csv) file.



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