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If a payment is entered incorrectly, you can void it on a student's record.

For example, if Sally entered a family two times and attached money to both records. When she discovered her mistake, she wanted to combine the family records so that only one record for the family existed.

To do this, Sally voided the invoices and payments for the record that contained the least transactions. She then entered the invoices and payments to the family record she planned to keep. Next, Sally deactivated the family record she no longer needed, because a user cannot delete a family record that invoices and payments have been posted to, even if the transactions are voided.

 To void a payment
  1. On the Home screen, click Students or Prospective Students.
  2. Double-click the student name you want to edit.
  3. Click the Billing tab.
  4. In the Invoices and Payments list, select the payment you want to void.
  5. Click Void. A confirmation message displays. Click Yes.
  6. Enter a reason for voiding the invoice, and click OK.
  7. If you're interfaced with ACS General Ledger, in the Enter Posting Data dialog box, enter a Posting Month, Posting Year, and Transaction Memo description. This information determines what month and year the transactions will apply once they are imported into ACS General Ledger. Click OK.