We've moved! Click  on any page in Realm to be redirected to Realm's new Help Center and see only the content that pertains to your Realm package. Be sure to update your bookmarks before the the old site goes offline on May 15th!

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You can change the email address you use to log into the site. This changes only your login email; if you have an email on your profile page, it will be unaffected. Your profile page information is what others in the church see (assuming your privacy settings don't prevent it). To change that email as well, you also need to update your contact information.

 

 To change your email address

Note

This only changes your login email, not the email listed in your contact information.

  1. Log into the site.
  2. Click your name in the upper-right corner, and select Manage Account.
  3. Click the Account tab.
  4. Click Update account email.
  5. Enter your new email address and confirm.
  6. Enter your Current Password.
  7. Click Save.
  8. Log in with your new account email.
 To change your password
  1. Log into the site.
  2. Click your name in the upper-right corner, and select Manage Account.
  3. Click the Account tab.
  4. Enter your new current password, new password, and confirm.

    Password Requirements

    Your Realm password must:

    • Be 8 or more characters long. There is no maximum limit on length. The longer a password, the more secure it is. Each additional character makes it exponentially harder to crack.
    • Meet 3 of the following additional requirements:
      • Contain at least 1 uppercase character.
      • Contain at least 1 lowercase character.
      • Contain at least 1 symbol (!,@,#,$,%,^, etc.).
      • Contain at least 1 number.
      • Contain 15 or more characters.

    Your password cannot:

    • Contain any 3-or-more-character sequence from your username or email. If, for instance, your username is JeffAnderson@jeffsemail.com, your password could not contain "jeff", "ander", etc.
    • Include 3 or more repeating characters (222, etc.)
    • Include 3 or more characters in sequence (123, 321, abc, etc.)
  5. Click Update.
 To delete your account

Deleting your account will only delete your login. Your profile will remain part of the church's data. To log in again you will need to either set up a new account or, if your church requires it, be issued another emailed invitation.

  1. Log into the site.
  2. Click your name in the upper-right corner, and select Manage Account.
  3. Click the Account tab.
  4. Click Delete Account at the bottom of the page.