ACH refund requests received before 3 PM CST are applied to the contributor's account at business open of the next business day. Requests received after 3 PM CST are applied to the contributor's account at business open in 2 business days.
Credit Card Refunds
Credit card refunds are processed immediately and are applied with the next available settlement batch. The next available settlement batch can occur on the same day or on the following calendar day. The amount of time it takes the card issuer to apply the refund to the contributor's account varies, but typically it is 1-2 business days after the settlement batch is sent.
Processing times will vary depending on what payment method is used.
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Unprocessed recurring gifts are placed on hold, and donors contributors are notified by email. From this email, donors can sign into Access ACS and fix the payment method.
Banks may or may not notify contributors about any returns. Vanco will always notify the church but will never email contributors directly. It's up to the church to decide how it wants to communicate this.