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OnDemand User accounts 

OnDemand user accounts are unique and should not be shared. Basic packages start out with five users, so additional users may affect the billing statement for your account. 

You don’t need to request additional users, and you can add as many as you want. However, if the number of users exceeds the number stipulated in your quote, your monthly bill will increase.

Info

Checkpoint Kiosk users and Insights users don't affect your billing:

If you have questions about your account, contact Support at 1-800-669-2509.

Site Admin recommendations

We recommend a minimum of two active Site Admins assigned to your OnDemand account at all times.

To make changes to your list of authorized Site Admins: 

It may take up to 2 business days to verify and complete the request.

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Warning

For Support Only

To add new users, copy an existing user's settings, then start fresh with no saved user settings.

When you add a new user, they will be given a default password in this format: "Acs" + your Site number + "!" For example: Acs999999! 

New users must change their password the first time they log in. View password requirements.

Expand
titleTo add a new user
  1. On the OnDemand desktop, double-click the User Maintenance icon.
  2. Click New User.
  3. In the Username field, enter the new user name.
  4. For a regular user, the e-mail and name fields are optional. To designate this user as a Site Admin, you must enter an e-mail address, first and last name, and select Site Admin.
  5. Under Applications, select the applications you want the user to have access to. You can select Check All to select all applications that do not require Administrator authorization.
  6. Under Send email notification for password resets and user creations to, select Administrators to send all site administrators an e-mail notification that a new user has been created. Select Users to send an e-mail notification to the user that their user name has been created in OnDemand.
  7. Click Save.
  8. When the confirmation message displays, click OK.


Expand
titleTo copy a user
  1. On the OnDemand desktop, double-click the User Maintenance icon.
  2. In the Site Users list, select a user to copy.
  3. Click Copy User.
  4. In the Username field, enter a user name.
  5. For a regular user, the e-mail and name fields are optional. To designate this user as a Site Admin, you must enter an e-mail address, first and last name, and select Site Admin.
  6. Under Applications, select the applications you want the user to have access to. The applications that the original user had access to will already be selected. You can select Check All to select all applications that do not require Administrator authorization.
  7. Under Send email notification for password resets and user creations to, select Administrators to have an e-mail notification sent out to all site administrators that a new user has been created. Select Users to have an e-mail notification sent out to the user that their username has been created in OnDemand.
  8. Click Save.
  9. When the confirmation message displays, click OK.

See related Username and Password Policies page for more information.