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If you are using anti-virus software on a Windows® operating system, you should set up an exclusion or an exception within your anti-virus software for the IDS LLC folder to prevent disconnects while using . This prevents disconnects when you use OnDemand.

Sometimes anti-virus software incorrectly flags a trusted files file as a harmful file. Since this tends to may occur with the IDS folder, which houses the OnDemand client, setting up an exclusion or an exception prevents your anti-virus software from taking action against it.