Page tree

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Next »

OnDemand Customers

If you use OnDemand, click here for information on setting exclusions in your anti-virus software.

If you are using anti-virus software, set up an exclusion or an exception within your anti-virus software for the following folders:

  • ACSNET - located on your network drive
  • ACS Technologies - located in C:\ProgramData

You should also set up an exclusion or an exception for the following programs, all located in C:\WINACS:

  • hmclient.exe
  • hmutils.exe

Sometimes anti-virus software incorrectly flags a trusted file as a harmful file. Since this may occur with these files and folders, setting up an exclusion or an exception prevents your anti-virus software from taking action against them.