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Problem

In ACS OnDemand, a new e-mail window does not open when using the Copy to Local Client option in Mass E-mail or when clicking on an e-mail address. This error displays:

The program can't start because MSVCR71.dll is missing from your computer. Try reinstalling the program to fix this problem.

This issue also occurs in PDS OnDemand when a new e-mail window does not open when clicking on the e-mail icon.

Products Affected: ACS OnDemand, PDS OnDemand, HM OnDemand

Versions Affected: OnDemand 5.0.X

Solution

Contact us at 1-800-669-2509 for assistance.