In the case of a disaster or fatal error, you can restore a previous backup created with ACS Backup/Restore.
When you restore ACS data, you overwrite any existing ACS data that resides on your system. We strongly recommend that you make another backup before restoring.
To restore a backup
- Enter your user name and password, and click OK. The ACS Backup/Restore window displays.
- On the Backup/Restore tab, under Configuration, make sure the Backup Destination Directory is pointing where your backups are located.
- Click Restore.
- Select the backup file that you want to restore and click Open.
- Select the datasets that you want to restore and click OK.
If you use OnDemand and need to restore a previous backup, contact Support at 1-800-669-2509.
Support Use Only
If a customer who is integrated with The City loses all of their data and needs to restore a backup, the awcityconfig table, which allows the sync process to take place, will not be restored automatically. Support will have to manually restore the table from their backup.